When you register on zayakpk.com, you will be assigned an account with a unique ID safely encrypted & protected where you fill in your personal and professional information such as your email id, phone number Facebook and other social media accounts etc. and some general information that helps us remember what we love the most at Zayak.

How do I know my order has been confirmed?

As soon you place your order & proceed through checkout – you will receive an email notification confirming your order has been received & acknowledged by Zayak. For any further assistance you can contact Zayak through the email contact@zayakpk.com

How do I make payment for a purchase from zayakpk.com?

All payments are made through our secured & trusted partners – Stripe & PayPal.

Does Zayak provided free & reliable shipping?

All our items come with free delivery which means we wont ask you for a single Euro or Dollar extra for delivery – just make sure to send us your right address in the right format and provide an active contact number to make delivery quick & hassle free.

There was something wrong with my order, can I ask for a return?

In case of damages during delivery or if items shipped are not matching the description of your order – Zayak will reimburse your order with the correct item or in either case provide you with a refund.

Bluecoastride

FAQ

ORDER QUESTION

Q: WHERE I CAN GET A REPLACEMENT CENTER FIN?

Check out our accessories page for the Fin you need

Q: AN I GET A DISCOUNT IF I BUY BOARDS?

Yes, all new SUP riders get $30 off their first purchase at checkout.

Q: HOW LONG MY PACKAGE WILL BE SHIPPED AFTER ORDER & HOW LONG DOES IT TAKE TO DELIVER?

The package will be dispatched in two days after you place the order. It may take 3-6 business days to deliver normally.

Q: WHICH EXPRESS MY ORDER BE SHIPPED BY?

The orders to Germany are shipped via UPS.

The orders to USA are shipped via UPS, FedEx.

The orders to Canada are shipped via Canada Post

For other countries and regions, please feel free to contact us.

Q: WHY MY PAYMENT DIDN’T GO THROUGH?

There's a chance to occur the payment failed for credit card

We would recommend PayPal which is a safer payment and has a higher transaction success rate.

Q: DOES FREEINSUP SHIP INTERNATIONALLY?

Yes! For Wholesale Orders, please contact us info@freeinsup.com

PRODUCT QUESTION

Q: ARE THE INFLATABLE BOARDS DURABLE ENOUGH TO HAVE A DOG RIDE ON THEM?

all our board are dog friendly and enough sturdy to against paws.

While we would suggest the riders got enough skills to paddle with their pets..

Q: WHICH BOARD DO YOU RECOMMEND FOR BEGINNERS?

We would recommend our explorer Inflatable SUP, which fits all skill levels, perfect for intercoastal or calm ocean, and it's also our most popular sup.

WARRANTY & REPAIRS QUESTION

Q: If I do not like the product, can I return it?

YES! Of course you can! our ISUP offer Free returns for 30 days, and a full 2-Year Warranty.

HOW TO REGISTER MY PADDLEBOARD FOR 2 YEAR WARRANTY?

The 2 years warranties are automatically activated on the day of purchase and are validated by retaining the original or a copy of your purchase receipt.

Q: WHAT GLUE DO YOU RECOMMEND FOR ADHERING PATCHES?

You can repair the separate with the cement below:

https://www.amazon.com/Kayak-Repair-plastic-system-universal/dp/B01CM1WDSG/ref=sr_1_5?dchild=1&keywords=glue+pvc+repair+tool+for+inflatable+boat+kayak+canoe+water&qid=1595389775&sr=8-5 Or purchase epoxy Universal glue in your local store.

Q: My pressure gauge doesn't work?

Please make sure that attach the hose to the valve on the board properly and pumping with enough force.

Contact Us

FAQ